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Policies

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1. Booking & Cancellation Policies

  • Cancellation Window: We require at least 24 hours' notice for cancellations or rescheduling to avoid charging the full session fee.

  • Late Arrivals: Will result in a shortened session to respect the therapist's schedule and subsequent clients, with no reduction in the total fee.

  • No-Shows: Missed appointments without notice will be charged the full price of the booked service. 

 

2. Professional Conduct & Boundaries

  • Non-Sexual Nature: Any Healing Zone service is strictly therapeutic and any sexual remarks, advances, or inappropriate behavior will result in immediate termination of the session and a full charge.

  • Draping: Clients will remain properly draped with sheets or towels at all times, with only the area being actively massaged exposed. 

  • Right to Refuse Service: We retain the right to refuse or terminate service if the client is intoxicated, presents contagious illnesses, or violates clinic rules. 

  • Termination or refusal for above reasons will result in a full charge for the session. 

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3. Health & Intake Procedures

  • Intake Forms: New clients must complete a health history form prior to their first session to ensure the therapy is safe and effective.

  • Medical Disclosures: Clients are required to disclose any medical conditions, surgeries, or medications, and require physician clearance for high-risk conditions. 

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4. Privacy Policy (Required by Law)

  • Data Collection: Intake and Client Information forms include: name, phone number, address, health details, and emergency contact info.

  • Usage & Protection: This information is used to tailor treatments and communicate about appointments. It may also be used in the event of an emergency during a session. 

  • Paper forms are kept in a locked cabinet. Forms completed on the office computer are not uploaded to the cloud. 

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5. Payment & Gratuity

  • Accepted Payments: Zelle, Cash, and Check are accepted

  • Gratuity: While tips are appreciated, they are not expected. We are grateful for the thoughtfulness and generosity of our clients.

  • Packages purchased expire three months from the date of purchase.

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